Apple is especially strict about its repair policies. it lately started warning customers not to have their iPhone batteries replaced by third-party service technicians who aren’t part of Apple’s certified program.
The company has also been a vocal opponent of so-called “right to repair” laws in states like California that seek to give consumers the legal right to have their devices repaired without having to adhere to tech company’s warranty requirements.
But, today, the company is making something it has never done before: Apple announced it would be letting independent repair businesses to obtain official Apple parts, tools, and training materials in order to deliver out-of-warranty services.
Those locations need at least one technician specialist certified by Apple’s program to sign up and receive parts and tools at the same price as official repair locations.
That means that the locations won’t be able to deliver service under AppleCare, but you’ll be able to pay to have your iPhone screen or battery replaced without having to find an Apple Official Service Provider, go to an Apple Store or a Best Buy (which freshly started delivering Apple repair services through its Geek Squad).
And when you do, you’ll have the peace of mind knowing that they’re able to use genuine Apple parts.
Jeff Williams, Apple’s chief operating officer said: “To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,”
“When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested,” Jeff Williams added.